Customer Service
Placing An Order
When placing an order it’s important to remember that our site is NOT operated as a shopping
cart – YET. Therefore you should NOT send credit card information to us via email. At the time you call and place your order we will take the appropriate payment information, the old fashioned way, verbally.
Payment Methods
Maryland Tack, Inc. accepts Visa and Mastercard. We also accept checks and USPS money orders.
If paying by check or USPS money order:
- Please include a printed copy of your order.
- If you choose to pay by check, shipment of your order will be delayed until your check clears.
- If paying by USPS money order your order will ship upon receipt of the money order.
- Please make check or money order payable to Maryland Tack, Inc.
Send payment and the copy of your order to:
Maryland Tack, Inc.
1457 Fannie Dorsey Road
Sykesville, MD 21784
Shipping Information & Rates
Shipping times will vary. In most cases items will be shipped in 1 to 10 days. However, every item isn’t always in stock. Items in stock will generally ship the next day.
Our standard shipping is UPS Ground.
Our Rates for the Continental United States regular shipping.
| Order Amount | Rate | Order Amount | Rate |
| under $20.00 | $7.95 | $150.01 to $200.00 | $18.95 |
| $20.01 to $50.00 | $9.95 | $200.01 to $300.00 | $20.95 |
| 50.01 to $75.00 | $11.95 | $300.01 to $400.00 | $22.95 |
| $75.01 to $100.00 | $13.95 | $400.01 to $600.00 | $24.95 |
| $100.01 to $150.00 | $15.95 | over $600.00 | Will quote |
UPS Next Day, 2nd Day Air, 3 Day Shipping is available. Please call for applicable rate quote.
Return Policy
Your satisfaction is important to us. If you are not satisfied with your purchase, you may return the unused item within 21 days of receipt (as indicated by UPS) for an exchange, store credit
or refund of the purchase price. Items returned must be in new condition in original packaging with all tags in place. Returns will not be accepted after the 21 day limit. Items that have been used, abused or damaged will not be accepted.
Shipping charges will not be refunded.
Returns are not accepted for Clearance, Closeout and Custom items (color or size).
Saddles may be returned or exchanged within 3 days of receipt of the saddle if
the saddle is in like new condition and free of any signs of usage.
Your Comments
We want to hear from you. If you have questions, suggestions or comments please email us. marylandtack@mindspring.com
You can also sign up for our email club and receive periodic mailings about new stuff we are carrying, specials, close outs and real deals. Just send us your name and email address.
And be assured – Your Privacy Matters
We will never, ever, ever share your personal information with any other party. Period.
How To Contact Us
If you have questions please call us at 410-781-7479, or email us at marylandtack@mindspring.com. You can fax us at 410-552-1179.